All your reviews in one place
One dashboard for all your reviews. We keep an eye on every major review website. Combine reviews from Tripadvisor, Yelp, The Fork, Google, Facebook and more in one single app organized and easy to manage.
Overview
Track what people are saying about your restaurants and competitors across the web in real-time.
Uncover Insights
Uncover the insights to inform and improve your strategy learning about the demography of your customers.
Be in control
Measure performance across platform unifying all the review data and stop wasting time on manual audience research.
Listen to customers at scale
Our AI system combines the best of rule-based and Machine Learning approaches to provide the most accurate detection of trends in the reviews. We are able to detect context, sarcasm, emojis and deal with noise to find the most relevant patterns.
Trending topics
Detection of the keywords that are most relevant in your reviews.
Sentiment Analysis
Analyze your customer sentiment and see clearly what customers like and dislike about your brand.
Measure everything
You are what you measure. Dig into what’s driving customer satisfaction and see your ratings improve.
Respond all your reviews
Fastest time-to-value with our models that assist generate automatic answers for the reviews. Our system will learn the more you use it to adjust the tone and provide personalized answers that understand the context. WIth our integrations, respond directly from your CloudReputation dashboard.
Response metrics
Track how many reviews you respond and your progress.
Automated Review Response
Our system will create a custom text response for every reviews.
Evolution
Track your response rates over time and improve customer retention.
Analyze every photo
Images are more impactful than text. More memorable. More engaging. More likely to be shared and reshared. Our Deep Learning image recognition algorithms will help track and leverage the growing number of images posted by your customers.
Topic classification
Analysis of the content that appears in the photos and classify them by topic.
Food detection
Food detection, classification by type and ranking of the most recurrent dishes of your restaurants.
People analysis
Identify faces within photos to determine sentiment, gender, age, and more.
More features included
Manage each aspect of your business and control your decisions to be ahead of your competitors. Act on your findings. Automatically trigger reviews responses and share with your team members quality reports.
Demographics
Understand from where your customers come from.
Team
Collaborate and set custom permission levels as needed.
Email alerts
Customizable daily, weekly, monthly alerts by emails.
Competitor reporting
Insights to establish how you perform in relation to your competitors.
Restaurant rankings
Compare how your restaurants rank against each other.
Review translation
Connect with all your customers and understand their comments with automatic translation.
Trend analysis
Understand your performance and compare different time periods.
Multiple locations
Track performance of all your restaurants in one single app.
Exportable reports
Export data and reports in PDF and CSV format.
Integrates perfectly with all of your social platforms