Take control of your online reputation.
We help monitor and manage your online reputation. Collect customer reviews and gain deep insights into the customer experience.
All your reviews in one place
One dashboard for all your reviews. We keep an eye on every major review website. Combine reviews from Tripadvisor, Yelp, The Fork, Google, Facebook and more in one single app organized and easy to manage.
Track what people are saying about your restaurants and competitors across the web in real-time.
Uncover the insights to inform and improve your strategy learning about the demography of your customers.
Be in control
Measure performance across platform unifying all the review data and stop wasting time on manual audience research.
Listen to customers at scale
Our AI system combines the best of rule-based and Machine Learning approaches to provide the most accurate detection of trends in the reviews. We are able to detect context, sarcasm, emojis and deal with noise to find the most relevant patterns.
Detection of the keywords that are most relevant in your reviews.
Analyze your customer sentiment and see clearly what customers like and dislike about your brand.
You are what you measure. Dig into what’s driving customer satisfaction and see your ratings improve.
Respond all your reviews
Fastest time-to-value with our models that assist generate automatic answers for the reviews. Our system will learn the more you use it to adjust the tone and provide personalized answers that understand the context. WIth our integrations, respond directly from your CloudReputation dashboard.
Track how many reviews you respond and your progress.
Automated Review Response
Our system will create a custom text response for every reviews.
Track your response rates over time and improve customer retention.
Analyze every photo
Images are more impactful than text. More memorable. More engaging. More likely to be shared and reshared. Our Deep Learning image recognition algorithms will help track and leverage the growing number of images posted by your customers.
Analysis of the content that appears in the photos and classify them by topic.
Food detection, classification by type and ranking of the most recurrent dishes of your restaurants.
Identify faces within photos to determine sentiment, gender, age, and more.
More features included
Manage each aspect of your business and control your decisions to be ahead of your competitors. Act on your findings. Automatically trigger reviews responses and share with your team members quality reports.